I help mission-driven organizations do more of what works.
With more than two decades in higher education and a track record of transforming student outcomes, I partner with colleges, hospitals, school systems, and nonprofits ready to strengthen their systems and expand their impact.
How I can help
Program Development & Institutional Design
Designing and restructuring academic programs, departments, and institutional processes that align with your mission and set students up to succeed.
Career Pathway Design & Dual Enrollment
Creating clear, intentional pathways from education to employment — including dual enrollment strategies that expand access and opportunity.
Student Success Strategy & Retention
Building the systems, supports, and strategies that keep students on track — from early alert programs to holistic advising models.
Enrollment Services & Technology Implementation
Strengthening enrollment systems, processes, and workflows — including the functional implementation of tools like EAB Navigate (now Navigate360) and Ellucian Degree Works.
Student Caregiver Equity & Support
Developing policies, programs, and campus cultures that recognize and support students who are also caregivers.
Workshops & Keynotes
Engaging, research-informed sessions on educational equity, student success, leadership, and institutional change.
About Felisha
I’m Felisha Norrington, founder of Resilience + Hope Consulting and a licensed social worker with more than 25 years of experience leading student success, enrollment management, and institutional transformation at Georgia State University, one of the nation’s most recognized institutions for closing equity gaps. I’ve spent my career turning complex institutional challenges into real, lasting change for students. I know what it takes because I’ve done it. Now I help others do the same.
Beyond her consulting work, Felisha volunteers with Call for Caring, Inc. and co-chairs the Atlanta CareNet, an initiative affiliated with the Atlanta Regional Commission focused on caregiver awareness and support.
With Governor Brian Kemp at the Georgia State Capitol, December 2025, in recognition of National Caregivers Month.
In Their Own Words
Resilience + Hope Consulting believes that educational equity begins with access to information. The following feedback is from a recent volunteer presentation delivered to participants in the Teen Experience and Leadership Program (TELP) — a competitive 7-week summer program run by Grady Health System in Atlanta for students aged 14-19 exploring healthcare careers. The session focused on healthcare pathways, educational options, and career planning for the next generation of health professionals.
⭐⭐⭐⭐⭐ 4.81 out of 5 | 97.9% positive rating — TELP Participant Survey, 2026
“I appreciated how the speaker used her years of experience to clearly outline several paths to healthcare.”
— TELP Program Participant, 2026
“Hearing that changing your mind is wholly acceptable was very comforting and assuring — I can continue to pursue dynamic experiences.”
— TELP Program Participant, 2026
Ready to Strengthen Your Institution?
Whether you’re launching a new program, redesigning a process, or looking to better serve the students in your care, let’s start with a conversation.